The Tape Store:
Business Transparency & Customer Information

The Tape Store is the official online shop of Tape Lab, an independent music, media, and cassette culture project based in East Hampton, New York, and Durham, North Carolina. Through The Tape Store, we offer original Tape Lab merchandise, physical media, art, limited-edition goods, custom creative projects, and analog-inspired products made for fans of underground music, cassette culture, outsider art, and independent media.

Our goal is simple: make creative, high-quality, original goods that feel personal, collectible, and fun to own.

Who We Are - The Tape Store

Tape Lab is an independent creative project, record label, art platform, and digital media archive. The Tape Store serves as the retail side of that world, offering customers access to physical products, exclusive merch, artwork, music-related goods, and limited-run releases tied to the Tape Lab catalog.

We are not a mass-market retailer. Many of our products are small-batch, seasonal, experimental, or made in limited quantities. Some items are produced directly by Tape Lab, while others may be created through trusted production partners, print providers, or collaborators.

How The Tape Store Works

Because many Tape Lab items are limited-run or custom-made, availability may change often. We do our best to keep product descriptions, pricing, images, and availability accurate, but certain items may sell out, be retired, or return in updated versions. The Tape Store sells a mix of original products, including:

  • Tape Lab merchandise

  • Apparel and accessories

  • Physical music releases

  • Art prints and visual media

  • Custom mixtapes and commissioned creative work

  • Limited-edition goods

  • Digital and analog-inspired creative products

Product Quality & Accuracy

We care about the quality, presentation, and originality of every product sold through The Tape Store. Product photos and descriptions are intended to give customers a clear understanding of what they are purchasing. Some handmade, custom, vintage-inspired, analog, or small-batch products may include slight variations, which are part of their character.

If something arrives damaged, defective, or meaningfully different from what was described, we want to make it right.

Returns, Refunds & Damaged Items

We accept returns on most physical products sold through The Tape Store, except for commissioned artwork, custom projects, and certain made-to-order items.

If an item arrives defective or damaged, contact us with your order number and photos of the issue. We will review the order and, when appropriate, offer a replacement, refund, or other resolution.

If you simply do not like an item, contact us and let us know why. In many cases, we can issue a refund once the item is returned in its original condition. Return shipping costs may apply unless the product is defective or damaged.

Custom & Commissioned Work

Custom projects, commissioned artwork, personalized products, and made-to-order creative work may not be eligible for standard returns once production has begun. These projects often involve time, materials, concept development, and original creative labor.

Before placing a custom order, customers are encouraged to ask questions so expectations are clear.

Customer Support

Customers can contact Tape Lab directly with questions about orders, products, returns, collaborations, custom work, or general inquiries.

Email:TapeLabNC@gmail.com
Phone: (919) 627-8644
Location: East Hampton, New York

We aim to respond as quickly as possible. Tape Lab is an independent operation, so response times may vary during busy release periods, holidays, live events, or production windows.

How Customers Can Interact With Tape Lab

The Tape Store is only one part of the Tape Lab world. Customers, fans, artists, and collaborators can also connect with us through:

  • Tape Lab music releases

  • Tape Blab Blog

  • TapeLabTV

  • VHStream

  • The LABrary

  • Social media

  • Custom creative projects

  • Artist collaborations

  • Limited drops and exclusive releases

We welcome real interaction. Ask questions, send ideas, share your projects, tag us, collaborate with us, or tell us what you want to see next.

Independent, Original, and Artist-Driven

Tape Lab is built around creative freedom, analog culture, independent music, and original media. When you shop through The Tape Store, you are supporting an independent creative project—not a faceless retailer.

Thank you for supporting Tape Lab, The Tape Store, and the strange little universe we keep building.

#SinceritySince2017